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PropStax Help

Buffer differs from broker's number

If PropStax shows a different liquidation buffer or remaining drawdown than your broker, contact support. We pull the rules directly from your broker, so a discrepancy usually means either a broker-side rule update we haven’t picked up yet, or a sync timing issue. Either way, it’s something we’d want to know about.

When you contact support, include:

  • The account ID (visible at the top of the Account detail page or in Settings → Profile).
  • What PropStax shows.
  • What your broker shows.
  • A screenshot of both, if you can.