Contact support

The fastest way to reach us is the in-app contact form.

Where to find it

Settings → Help & support.

You’ll see a short form with three fields:

• Category — optional. Pick the one that best fits (Sync issue, Billing, Bug report, Feature request, Account help, Other). Helps us route your message faster.
• Subject — a short line summarizing what’s going on. Up to 200 characters.
• Message — the details. Up to 5,000 characters. Include account IDs, broker names, dates, and any error messages you saw — the more specific the better.

Click Send message. The page confirms when your message has been received.

What we attach automatically

When you submit the form, the message that lands in our inbox includes:

• Your account ID (so we can pull up your data right away).
• Your email address (so we can reply directly).
• Your display name.
• Timestamp.
• Your browser’s user-agent string (helps us reproduce browser-specific issues).

You don’t need to type any of that — it’s added server-side.

What to expect

We review messages regularly and reply to the email on your account if we need more info or have an update.

If the in-app form isn’t working

You can also use the contact link in the footer at propstax.com. Same destination as the in-app form — the address shown there is the current one for your installation.