Account didn't appear after sync

A few common reasons:

You synced too few accounts. Each sync run is capped at 5 accounts. If you have more than 5 at a broker and didn’t pick the missing one, run Sync again and pick a different set.

The broker didn’t return the account in the sync. If an account that PropStax tracked before is no longer in the broker’s response, the Missing accounts prompt opens to ask what to do — Keep it active, mark it passed, blown, or closed. If you don’t see this prompt, the broker did return the account; check the account picker more carefully.

The account is filtered out. On the Brokers page, the search box and filter chips can hide accounts. Clear the search and any active filters.

It’s a sub-account you haven’t synced yet. Some brokers expose master accounts that contain multiple sub-accounts. Make sure you picked the right one in the account picker.

If none of the above explains it, contact support and include the account ID and broker name.