Can't log in / forgot password

Nearly every sign-in problem is one of three things: the password no longer works, a code never arrived, or the account is on a different address than you remember. Start with the password.

1. Enter the email you signed up with and click Send code.
2. Check your inbox (and spam folder) for the code.
3. Enter the code, then your new password, then confirm it.
4. Click Set new password.

Reset codes expire after 24 hours. If the code doesn’t arrive within a few minutes, click Use a different email to start over with a different address, or use the Resend code flow.

Password rules: 8+ characters with upper- and lower-case letters, a number, and a symbol.

If you reset the password and it still won’t let you in, or you don’t have access to the email anymore, contact support.

Passkeys

The sign-in page asks for your email first, then for your passkey if your account has one, or your password. If Sign in with a passkey doesn’t work, click Use your password instead: your password keeps working beside every passkey. If your device or password manager never asks, click Cancel under the button, then use your password.

A lost device is not a lockout, because your password still works. Sign in with it, then remove the lost device’s passkey in Settings → Profile.